The Adaptive Direct Approach Personnel Training
What if you could actually train a good attitude into a person who works for you?
How would your employees perform if they thought that the customer was their source of income? How do you think they would treat problems if they thought it would mean financial success? These and other questions are answered in ADAPT.
A.D.A.P.T is a customer service training model that focuses on the way we think. Changing one's beliefs about customer service has the automatic effect of changing how they act and perform. ADAPT is based in tried and true methods of helping people change their actions by changing what they believe.